Frequently Asked Questions

Wondering is a state of mind, an unwavering desire to explore and understand the world around us. Here you can find most of the answers that you are looking for.

 

Orders

What is my size?

We offer five different sizes: Small, Medium, Large, Extra Large and Double Extra Large. To help you find the perfect fit, a size guide is provided under each product listing.

What forms of payment do you accept?

We accept Visa, Mastercard, Maestro, American Express, Union Pay, Paypal, Apple Pay and Google Pay

How can I place an order?

Orders can be placed on our website by selecting items into your cart and completing the checkout process. You can also place an order by phone or email.

How do I cancel my order?

If your order is yet to be processed, we can make changes or cancel it. To do so, you can contact us on our Contact Page and provide your order number and mail.

However, if the order cannot be canceled, you will need to request a return or exchange at our Returns & Exchanges Page.

Return & Exchange

What is your return policy?

Our return policy allows customers to return or exchange items within 15 days of receipt for a full refund or exchange for another item.  

What is the processing time for a refund?

Please allow a maximum of 15 days for us to receive and process your return. You will be notified via email once the return has been processed.

To learn more about our return policy, go to our Returns & Exchanges Page.

Shipping

How long does it take for my order to arrive?

Orders will be processed within 24 hours and shipped out via our standard shipping service. You can expect to receive your order within 1-2 business days from the date of your order.

Can I track my order?

Yes, once your order is shipped, you will receive a tracking number that can be used to track the status of your shipment. You can also track it here Tracking Page.

Do you ship internationally?

At the moment, we only ship within Spain, however, we are planning to expand our shipping to international locations in future drops.

What are the shipping costs?

Shipping costs vary depending on the destination and the size of your order. Currently, shipping price is 3.8€.

To learn more about our shipping policy, go to our Shipping Policy Page.

Contact

How can I contact customer service?

You can contact our customer service team via email at support@habander.com, or visit our Contact Page.